CJ
Chante J

1 reviews | Active since Sept 2017

05 May 2026, 15:32

Extremely Disappointed – Washing Machine Still Not Returned After Two Weeks!

I am absolutely furious with the service I have received regarding my washing machine repair. It has now been over two weeks since my machine was collected for repair, and I have yet to see it returned. The lack of communication from your company is beyond frustrating—every time I try to get an update, I’m either ignored or given vague excuses.

It is completely unacceptable for you to be in possession of my property for this long, especially when there is no clear timeline for when I can expect it back. It feels like you are refusing to deliver it, and I am left without a vital appliance in my home. This experience has been an absolute nightmare, and I would strongly advise others to think twice before using your service. Return my washing machine immediately!

0
Replies (5)
Game
Game's reply05 May 2026, 16:28
Official
Hi Chante, Thank you for reaching out. I'm sorry for the delay in you getting your washing machine back from the repair center and understand your frustration and vexation. The complaints team is doing their level best to get it collected and delivered to you as quickly as possible. Rest assured, you will be contacted. 
CJ
Chante J's update05 May 2026, 16:47
Reviewer Update
There have been 4 instances of Game stating that mu machine will be delivered today is the 5th and my machine is yet yo be delivered I need feedback NOW my case is 2M86M
Game
Game's reply05 May 2026, 16:54
Official
The complaints team is working on getting it delivered and have requested the courier do the collection. The agent handling your case will contact you as soon as there's feedback. 
CJ
Chante J's update05 May 2026, 19:00
Reviewer Update
I was ensured my machine would have been delivered to me by 6pm today and I STILL have not received it. I will be opening a case with the ombudsman in the morning
Game
Game's reply06 May 2026, 09:54
Official
Hi Chante, I am so sorry to hear that your machine was not delivered as of yet. I do see the agent has made contact with you confirming that the order will be delivered today.