TM
Tlangi M

1 reviews | Active since Jul 2025

30 Jul 2025, 11:17

Extremely Disappointed – Faulty Washing Machine & No Replacement!

We bought a washing machine from Game at Canal Walk just 3 months ago. It only worked for 1 month before breaking down.

We reported the issue immediately and were told that the machine is faulty and would be replaced. It has now been 2 weeks since that promise — and nothing has been done.

This is beyond frustrating. We are now sitting in a house full of dirty bedding and clothes, with nothing clean to wear to work. This is not just inconvenient — it’s completely unacceptable!

We paid for a new, working appliance, not a broken one that leaves us stranded. The lack of urgency from your side shows a total disregard for your customers.

We demand that you replace this machine immediately or issue a full refund. Enough delays.

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Replies (1)
Game
Game's reply30 Jul 2025, 14:07
Official
Hi Tlangi, thanks for getting in touch. We're so sorry for the washing machine that is faulty. We will escalate the matter to our complaints team for assistance.