Extremely bad service Game Vosloorus

I bought a camp master gazebo on the 21st September 2022 and it broke while being assembled for the first time when we got home..I returned it to Game Vosloorus Chris hani mall where we bought it only to be told they can’t refund or exchange

We asked to speak to customer service or the regional manager every one ignored us including the manager who was very rude and shouting at us telling us it’s our fault it broke and they are busy with customers they can’t attend to us..after an hour of waiting at the store the so called manager came to tell us they gonna book it for repair and all of a sudden he was able to contact the regional manager I nolonger want an exchange I want a refund

The regional manager said they don’t exchange or refund gazebo which is not written anywhere in their Ts and Cs