Extremely bad service

I received a sms stating that I received a voucher. I went to the Game store at Mall @ Carnival 19.11.2022. None of the game employees were able to assist me they send me to the lady that works for RSC, also not able to assist. On 21.11.2022 I spoke to somebody from the call centre I also send an e-mail. On 23.11.2022 I phoned again, being told the matter has been escalated it will take up to 24 hours. Today 29.11.2022 I phone again, once again I was told the matter was escalated it will now take between 24-48 hours due to Black Friday. In all fairness, I submitted this before Black Friday.