EXTREMELY BAD SERVICE AT GAME WESTGATE!!!!!!!!!!!!!!

<p>Purchased items at GAME Westgate on the 31 Jan 2017 with a debit card which was unsuccesfull on 3 attempts,I then went to the nearest ATM to withdraw money to pay cash for those items.Upon the cash withdrawal at the atm I then realised that the dedit card transaction actually did go off my account.I quickly went to the bank for enquiries and obtained a bank statement confirming the debit with game using the reference.The very same day I went back to Game to query that and a lady at customer service made me wait for about 30 minutes and later came with the print our for that till and showed me that transaction for card did not go through and assured that my money would be reversed back into my account within 48hrs.</p> <p>Saturday the 04 Feb 2017 I went back to the store with my latest bank statement copy to query my money which was still not reversed into my account.I was then reffered to 3 different people which are on management level.Apparently as per management the employee who initially assisted on the 31 Jan gave me wrong information as I was told (by management)that they were supposed to have reversed the money same day.</p> <p>Extremely furiuos and agitated i was told the only way to assist was to get authorisation from Game Head office which by the way was not operating on weekends(WOW).They advised me to come on Monday which was not possible for me due to work commitments and the store's inconvenience.One of the managers assured that she will assist me with getting the authorisation from Hea office without my presence at the store on Monday,however when she called me back on Monday(06 Feb 2017)she then told me that the debit its not showing into their account I must then call the bank myself.I was then called by another manager with bad attitude refusing to provide me with Head office numbers.I was promised a call back by one of the managers who said she will try to get me airtime to call the bank since it was the Store incompetence and inconvenience which made me be sent from pillar to post just for my money back.</p> <p>I ended up spending my own airtime to call the bank fo the reversal and till to date I am still waiting for that "CALL" from Game Management.</p> <p>I will never set my foot at Westgate Mall all thanks to Game Westgate and that *********** bad service.............</p>