TM
Tamlyn M

1 reviews | Active since Jun 2016

09 Jun 2016, 14:20

EXTREMELY BAD SERVICE

<p>I WENT TO GAME STORES IN SOUTHGATE ON THE SA****AY 28/05/2016 AND PURCHASED A DEFY STOVE WHICH WAS ON SPECIAL, THE STOVE WAS DELIVERED ON THE MONDAY 30/05/2016, THE OVEN WAS NOT WORKING AND I REPORTED THE MATTER ON THE SA****AY TO GAME ON THE 04/06/2016 I SPOKE TO THABISO WHO SAID THE SALES LADY WHO ASSISTED ME (CLAUDETTE) WAS NOT AVAILIBLE BUT THEY WOULD EXCHANGE THE STOVE FOR ME BY MONDAY 06/06/2016. ON MONDAY 06/06/2016 I CALLED GAME AGAIN TO FIND OUT WHEN THE STOVE WILL BE EXCHANGED CLAUDETTE TOLD ME A TECHNICIAN WILL COME OUT TO CHECK THE OVEN 1ST BY TUESDAY 07/06/2016. TODAY IS THURSDAY 09/06/2016 AND NOBODY FROM GAME CALLED ME, I HAD TO CALL CALL GAME AGAIN TODAY TO FIND OUT WHEN SOMEONE WILL BE SENT OUT, CLAUDETTE TOLD ME SHE WILL CALL ME BACK, I THEN RECEIVED A CALL FROM LISA/LEZEL FROM DEFY SAYING I NEED TO WAIT UNTILL NEXT WEEK TUESDAY FOR A TECHNICIAN TO LOOK AT THE OVAN FOR ME, I AM REALLY DISAPPOINTED IN THE SERVICE I AM RECEIVING FROM GAME AS WELL AS DEFY.</p>

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Replies (4)
Game
Game's reply09 Jun 2016, 16:20
Official

We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in this matter.

Store management will investigate this delay and will contact you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

TM
Tamlyn M's update11 Jun 2016, 16:35
Reviewer Update

Today is the 11th of June, they said the store manager would contact me with an update and nobody has contacted me! I am sitting with an oven for weeks thats does not work & I paid for it!! I want someone to collect the hob and oven and give me a COMPLETE REFUND ON MONDAY!!! THE SERVICE IS COMPLETELY DISAPPOINTING

Game
Game's reply12 Jun 2016, 09:23
Official

Good day Tamlyn,

We acknowledge receipt of your further communication and would like to apologise for any inconvenience caused and the tardy response experienced from the store management.

This matter was escalated to the Gauteng Regional Management for further assistance.

Regards

Herman van der Berg

Customer Service

**********

Best regards,

TM
Tamlyn M's update13 Jun 2016, 17:48
Reviewer Update

Finally, My oven is sorted, I received a phone call yesterday from the store manager saying that the matter will be resolved today and it was... Thank you