Extremely Bad Customer Service

Hi there,

Extremely poor customer service from GAME GALLERIA ... so I had purchased a fridge years ago and the fridge isn't working properly so I called defy and they wanted the receipt so I called game over 10 times gave ghe information they said they would get back to me however nothing then when I called again I was told to come in store go in store apparently they system is online , Okay fine i told the lady who was helping me no problem but please give me your number so I can call you and I left my email and cell number and told them please call and update me ... however o received no updated so I called again an they said the system is offline it will make a week till it comes online again... a whole two weeks have passed when I call they transfer me to customer service and the phone rings for 6 mins and cuts after... like this is absolutely ridiculous if you know that system doesn't work they should introduce a system where our receipt get emailed to us ... 4 or 5 years down we cannot find receipt even if we do you can't see a thing !!... Game needs to do better!