Extreme lack of customer service

<p>I am highly frustrated with the poor, or shall I say lack of customer service from Game and staff.</p> <p>In November 2015 I app**** for once off finance- the agreement was done over the telephone, after a number of options available, originally it was agreed for a period of 12 months with an undisclosed amount. The first debit order came off of my account whilst I was on holiday for half of the amount and so it continued. I figured that the lady on the other side of the phone call got confused during our back and forth conversation between the options for 12 or 24 months and had gone with 24. At the time I could manage and deal with that as I was looking to pay the account once off soon anyways and it would not be worth the unpleasant battle to try and get assistance from Game in the first place.</p> <p> </p> <p>i have been recieveing electronic statements, as requested, that have however been omitting the number of months which the installments need to be paid. That is until June I find out that my once off payment and monypthly installments are to be paid over FOUR years - the same lengthy period as a vehicle! I find this to be absolutely absurd!</p> <p> </p> <p>On the 4th of June, I requested that Game review their voice recordings so that we can clarify and correct this very false agreement. A follow up was sent on the 14th of June, I have heard nothing! And so today, after being out of the country for a month again have resent my emails, queries and complaints, their automatic response said feedback will be provided within 48 hours however at this speed I highly doubt so.</p> <p> </p> <p>I am an extremely unsatisfied customer seeking urgent assistance. I was warned but since my experience I will never again purchase from this store and will definitely let it be known that Game has poor customer service and after sale service.</p>