Extreme BAD delivery service and disappointing service

I had purchased a KIC fridge few months back from Game kenilworth centre - FEB/2019. The doors rubber started peeling off the fridge, the temperature controls malfunctioned etc . I then opened a service call with a KIC engineer via GAME of course. The engineer arrived on time at the date i was promised he would come, he confirmed the Fridge to be faulty.

On the 27th of November i went to the store to report the issue. 3 people were supposedly working on the appliances site but only one person was assisting people. I followed the guy around assisting other people until it was my turn. I think i spent +-90 minutes in the store just to report a faulty fridge.

I upgraded the fridge to something more strong and added more money. The gentleman assisting me Amun (as per the signed slip), advised the fridge will arrive Friday 29th. This delivery did not happen.

Saturday i got in my car and drove to Kenilworth center to basically ask why my fridge was not delivered as promised. The same guy Amun said to me that he doesn't know what is going and he will call me tomorrow (01/12/2019) as the Warehouse is currently closed, I assume this to be the warehouse near the airport. No apology, nothing, very little eye contact This call never happened by the way... instead,

Courier called sunday noon and advised that they need to come and collect the old fridge KIC. He said he was not told about delivering anything, his only aware of a collection and not delivery ( Exchange). I refused. They told me they will recheck the order and call Monday (02/12/2019). This call did not happen.

Yesterday, (03/12/2019) i received a call from courier again, saying the delivery will made between 09:30 and 11:30 AM. Again this delivery did not happen.

7 days later from reporting a faulty fridge. I am still waiting! Should i beg for a fridge that i paid full amount for ... what do i have to do to get this fridge delivered, GOSH!!!!

From a person who on a daily basis deals with customers and pride myself in giving the best service to my clients. I must say your service is disgusting.