Extended Warranty - Useless Customer service

It took 2 weeks for Games Extended Warranty service to answer their phone. Finally when someone answers I explain my issue and then get put on a loop of music, to ringing, back to original person, who then apologises how bad Games service is, to finally to someone who can help. Their attitude is apathetic & unhelpful, but she takes my details & promises a call from their TV repair company: Western Cape TV & Appliance Repairs. Also I have written 2 emails to Game about their service, with no reply at all!<br> A few days later I get a call from TV repair to arrange the pick up. I was in a car accident the day they scheduled the pick up so a change of date was needed & they promised to call me the next day to arrange it. No phone call. A week later I call them & their attitude is apathetic. I arrange the pick up, they finally collect the TV, & then nothing. No feedback no update. So I call them many times with no progress being made on the TV & promises to call me the next day. A week passes & I have to call again with the same story of no progress being made & promises of a phone call to update me. Today I call & same story<br> It has been a month & nothing has been done<br> How Useless?