EXTENDED WARRANTY - TV

My Tv was booked in for repairs at Game Amanzimtoti on the 2nd September 2020. I called in several times to follow up but no one returned has returned my call to date. Absolutely rude and unhelpful customer service representatives. Nosipho was supposed to call me back on the 25th September but no call back received and they don't answer their phones! Please let me know when the tv will be repaired!!! Customer number: ***5.