DK
Delien K

1 reviews | Active since Jan 2015

15 Jul 2015, 16:50

Extended Warranty ****

We purchased a Sony Home Theatre system from the store - and on the purchase date the sales person/division manager told us if we purchase an extended warranty on the Home Theatre System then it will be extended for 2 years and if something brakes or does not work then it can be send back in 3 years after purchase and they will repair/replace which ever problem there is.<br> A year and a half later we installed MWeb internet at our home and tested the Home Theatre system on the internet and realised that the LAN port was not working at all on the system and we havent used it before so we wouldnt know. When we took the unit in for repairs to Game they refused to repair/replace the LAN connection even though we bought the extended warranty on the purchase date. Thus i would not suggest to any one to buy the extended warranty and waste money as they are not delivering the service as the are selling.

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Replies (1)
Game
Game's reply15 Jul 2015, 17:00
Official
Hello Delien84,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

We referred the matter to the EW Department for investigation where after they will provide you with updated feedback.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73