JP
Jeevan P
1 reviews | Active since Mar 2012
01 Mar 2021, 12:37
EXTENDED WARRANTY NOT PROVIDED ON AN ITEM (DESPITE BEING ADVERTISED)
I would like bring to the attention of the management of the Game Store (Mall of Africa), that your store (and in particular the customer service) is PATHETIC. I purchased a laptop over 3 months ago, and despite it carrying a 3 year extended warranty, and despite trying to register for it (and following up with your customer services), this has still not happended. I have been sent from pillar to post and made countless follow-ups but all your staff seem to do is pass the buck. YOUR SERVICE SUCKS!!!!!!!!!!!!
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Jeevan P's updateReviewer Update
04 Mar 2021, 21:26Dear Abdul,
The fact that you responded here only serves to confirm my theory that GAME only reacts to something when the company's reputation is being tarnished, (otherwise you could have easily called me and resolved this). My view is that you only responded to my message on this forum, only to show the public that Game cares, however on the contrary my query still remains unresolved and my view is that none of your team in the customer services department is competent enough in bringing my query to an end. My query is very straightforward, yet 3 months has gone by I have to still resort to getting onto these patforms just to get this this resolved. Why should this be the case? I paid my money to buy the product. It came with a 3- year warrantly. JUST ISSUE ME WITH THE WARRANTY CERTIFICATE. HOW HARD CAN THIS BE!!!!!!!!!!!!!!
Jeevan Pather
The fact that you responded here only serves to confirm my theory that GAME only reacts to something when the company's reputation is being tarnished, (otherwise you could have easily called me and resolved this). My view is that you only responded to my message on this forum, only to show the public that Game cares, however on the contrary my query still remains unresolved and my view is that none of your team in the customer services department is competent enough in bringing my query to an end. My query is very straightforward, yet 3 months has gone by I have to still resort to getting onto these patforms just to get this this resolved. Why should this be the case? I paid my money to buy the product. It came with a 3- year warrantly. JUST ISSUE ME WITH THE WARRANTY CERTIFICATE. HOW HARD CAN THIS BE!!!!!!!!!!!!!!
Jeevan Pather
JP
Jeevan P's update04 Mar 2021, 21:26
Reviewer Update
Dear Abdul,
The fact that you responded here only serves to confirm my theory that GAME only reacts to something when the company's reputation is being tarnished, (otherwise you could have easily called me and resolved this). My view is that you only responded to my message on this forum, only to show the public that Game cares, however on the contrary my query still remains unresolved and my view is that none of your team in the customer services department is competent enough in bringing my query to an end. My query is very straightforward, yet 3 months has gone by I have to still resort to getting onto these patforms just to get this this resolved. Why should this be the case? I paid my money to buy the product. It came with a 3- year warrantly. JUST ISSUE ME WITH THE WARRANTY CERTIFICATE. HOW HARD CAN THIS BE!!!!!!!!!!!!!!
Jeevan Pather
The fact that you responded here only serves to confirm my theory that GAME only reacts to something when the company's reputation is being tarnished, (otherwise you could have easily called me and resolved this). My view is that you only responded to my message on this forum, only to show the public that Game cares, however on the contrary my query still remains unresolved and my view is that none of your team in the customer services department is competent enough in bringing my query to an end. My query is very straightforward, yet 3 months has gone by I have to still resort to getting onto these patforms just to get this this resolved. Why should this be the case? I paid my money to buy the product. It came with a 3- year warrantly. JUST ISSUE ME WITH THE WARRANTY CERTIFICATE. HOW HARD CAN THIS BE!!!!!!!!!!!!!!
Jeevan Pather