Extended Warranty is a waste of money

I bought a Samsung 9 kg Top loader from Game Menlyn on 25-02-2015. I paid an extra amount for an extended warranty for 5 years after purchase.

When my washing machine started making an odd noise, I logged a job for repairs with the Game extended warranty department by phone on 18-12-2017. They promised to repair it within 2 - 3 days. Because I receiving no feedback for several days, I sent them an email on 02-01-2018 after which they called me and the technician came to my house the next day. He removed the faulty part which he said is the gearbox (if I understood him correctly) He promised that the part will be replaced this week. By yesterday 11-01-2018 I sent another email to enquire about the repairs. They called me today 12-01-2018 to say that the part is not available. They will give me my money back. I have to take the machine to Game Menlyn to get my money back. Not a full replacement, my money back.

My problem is this: If the part is not available and the machine cannot be repaired, I will loose the following: I can only get the purchase price back - the price has gone up in price since. I have to transport the machine to the store myself (in a sedan) or pay somebody to take it there. I loose the cover that I paid for. Once I buy another machine, I have to pay a delivery fee to get the machine home.

I'm trying to get Game to repair the machine. Why is the Samsung part not available? They want to resolve the problem at my expense! Their warranty is a **** - not worth the money. Very difficult to contact them by phone. The toll free number cuts off at 25 minute. I wasted hours getting through justto report my problem