EXTENDED WARRANTY COMPLIAINT

I HAVE BOUGHT AN EXTENDED WARRANTY WITH GAME STORES WHEN I BOUGHT MY TV. I AM WELL WITHIN MY TIME WITH THE WARRANTY, IT HAS NOT EXPIRED AS YET. I HAVE PHONED IN WITH MY COMPLAIN AND WAS TOLD THAT THE TECHNICIAN WAS INFORMED AND WILL GET BACK TO ME WITHIN THE NEXT FEW DAYS. IT HAS NOW BEEN 5 WEEKS AND NO ONE GOT BACK TO ME. I HAVE BEEN PHONING EVERY WEEK SINCE THEN TO CHECK UP AS TO WHAT IS GOING ON AND HAVE GIVEN THE SAME STORY THAT THE TECHNICIAN HAS BEEN INFORMED AND WILL COME OUT AS SOON AS THEY CAN. WHEN I PHONED IN TODAY 22/06/2020 THEY TELL ME THAT MY ISSUE WAS ONLY LOGGED IN TODAY BECAUSE THEY HAD ISSUES WITH THEIR SYSTEMS. WHY WASN'T I TOLD THIS ALL THIS TIME. WHEN I CALLED IN TODAY AND ASKED TO SPEAK TO A SERVICE MANAGER I WAS TOLD HE IS BUSY WITH A CUSTOMER AND WILL GET BACK TO ME. IT HAS BEEN OVER 2 HOURS NOW AND NO RESPOCE. VERY DISSAPOINTED AND SAD CUSTOMER REFERENCE NUMBER: 529975