EXREMELY BAD CUSTOMER SERVICE

I bought a Hisense 18kg washing machine last year , 26 November 2020 and on the 3rd of September 2021 when I was using it as normal some part of the machine broke. I called Game store Southgate, that's where I bought it. Told them about what happened I was asked to email the till slip and take pictures of the machine, did that. I waited again for a week to get a log number or whatever name they call it. After several calls I finally got it, I stayed another week again for Hisense to give me find back or send a technician, finally after I did the follow up again. I got a "refund' meaning I will get a new washing machine. I waited another week again when I called they promised to deliver by the end of the heritage week. Today 27th of September 2021 still no delivery. I have been calling the guy named Bheki and he has been promising to get back to me still waiting for him to get back to me. I tried calling the store they pretend as if they are transferring my call then they hang up on me. My advise do not buy at Game Store Southgate if you want a peace of mind and good customer service. Till this day the 27th of September 2021 no feedback no washing machine almost a month now.