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paul P

1 reviews | Active since Mar 2019

16 Mar 2019, 04:29

expired producs and bad service

good day saterday 9th march 2019 i purchased an expired kellogs cereal bar(23JANUARY2019), which i noticed after i'd taken the first bite, immediately returned to the store and just humbly asked them to just swap it with another one so i can be on my way.

late afternoon i started getting cramps, come sunday i stil had cramps and now with fever, late sunday my stomach started running, i had a pectrolyte medicine in the capboard which i took hoping to stop the loss of fluids in my body, monday i bought another bottle of pectolyte, during the day of monday.. i called the manager at game(Lionel) , i explained to him ,response ..was i'll let you know let me investigate. few hrs later i called told him i was waiting for his call.. which he then said he was busy but could stil ask me if i went to the doctor , and how can he proof it. then i told him about the medicine, then he said he has found my return slip and was gonna call me .. i ended up going to the store 16h50 to meet the man who keeps saying hell call me.. gave him slip of the other medicine bottle and argued again WHY CAN'T HE JUST CALL TO COMMUNICATE with me, which he stil said again he'll call me. its saterday today and stil he HAS NEVER CALLED ME ONCE TILLTO DATE saterday 16th march. im not gonna get into the "had it been my baby that ate the bar i probably would've taken day off etc " ."story"..even though it easily could've been, but it happened to me it's stil not right to buy from reliable store like GAME and get sick of their shelf products, and stil be taken forgranted by the manager himself Bad service and customer satisfaction

GAMESTORE ETHICAL CODE OF CONDUCT Our Employees will be professional and honest We will not do anything that is ******* Our records of business transactions will be accurate and reliable We will provide a stimulating and safe environment We will act in the best interest of our customers We will be honest in gaining advantage over our competitors We will maintain strictly professional relationships with suppliers We will be a compassionate and responsible corporate citizen.

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Replies (3)
Game
Game's reply16 Mar 2019, 12:24
Official
  Good day Paul,

Thank you for taking my call and apologies for the inconvenience caused.

As discussed, we have escalated this and management will be in contact with you in due course to resolve this matter.

Kind regards
Mlindeli Ngcana

Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za 
 
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paul P's update20 Mar 2019, 20:15
Reviewer Update
good day Mlindeli since our discussion on saterday morning , i 've not been contacted by anybody else and would like to know which higher management level has this matter been escalated to..because clearly waterfall mall management couldn't care any less and im fast starting to think this is a religion and normal practice on all GAME MAGEMENT LEVEL Regards
pP
paul P's update07 May 2019, 08:34
Reviewer Update
Good day Just so out this in black and white, Lionel at waterfall mall called me about the same week to tell me he's busy with my case and he's gonna call me soon, and that he's also busy with Kellogs rep at the store concerning the matter , till today I'm still waiting for his feedback, if this is not a blatant disregard for people/customers then I don't know what is. I understand someone who forgets to call a customer back in a month perhaps it's too busy.. but this is not the case..