1 reviews | Active since Sept 2015
Expired chocolate bar- 4 MONTHS!!!
I went to Canal Walk Game, either Sunday or Monday night earlier this week. I purchased a few items, including the four or five chocolate bar special for R20.00.<br> Today is Wednesday, I took only one bite of the NEWLOOK chocolate bar and I could taste, something was off, I then turned the chocolate over and saw the expiry date was the 24th of May 2015. I am absolutely horrified and mortified. What if I gave this chocolate to my daughter. Its just unacceptable, that any expired item is on a shelf, and this is four months past the date. Its really disgusting. I understand, it was on special but that is no excuse.<br> You would expect an expired item at a convenient store around the corner from your house but not a huge retailer such as Game.<br> Should I now check even food item I buy? Should the retailer not check all their items. It may be my responsibility, yes. But this is not acceptable, by any means.<br> Thanks Mercia.
We acknowledge receipt of your complaint with reference ***9.
We are sorry to hear of your disappointment with the choclates you purchased at Game. Game has very strict food safety standards in place and all staff receive comprehensive training. Therefore, the details of your experience will be brought under the attention of Senior Management for immediate investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9.
We are sorry to hear of your disappointment with the choclates you purchased at Game. Game has very strict food safety standards in place and all staff receive comprehensive training. Therefore, the details of your experience will be brought under the attention of Senior Management for immediate investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73