AF
Amanda F

1 reviews | Active since Jan 2015

07 Aug 2019, 10:09

Exended warranty deception

I purchased a Defy 12-place dishwasher from Game and at the time invested in an extended warranty. Extended warranties are not cheap. The plastic on the dishwasher shelves is peeling off and the metal underneath rusting. I took a shelf to Game Fleurdal Bloemfontein and was told the shelves are covered in the original warranty but not the extended warranty.

It is not legal to differentiate between the original and the extended warranty unless the extended warranty specifies the exclusion which it doesn't. If it had I would not have bought the warranty. Defy and or Game must replace the shelves in terms of the warranty. It seems they hope I will just accept their warranty sleight of hand and go away. I won't!

0
Replies (3)
Game
Game's reply07 Aug 2019, 12:46
Official
 Hi  Amanda,

Thank you for bringing this to our attention.

I am sorry for the service that you received.
Please forward your contact details to *** and cc in *** with #193717 as your subject so that I may look into this matter.

I look forward to your response.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za 
AF
Amanda F's update24 Aug 2019, 20:22
Reviewer Update
I'm still waiting for a reply from the Fleurdal store regarding the dishwasher racks. They called me two weeks ago and since then nothing.
AF
Amanda F's update17 Sept 2019, 15:14
Reviewer Update
Still no response from Game Abdul Petersen.