1 reviews | Active since Feb 2018
Exchange refusal
I bought a Logic Air cooler on the 27th of November 2024 during black friday special and only opened it on the 29th of December 2024. Today 1st of January 2025 I went back to the store to exchange it as I was not happy about the way it operates . At the store I was told that I cannot exchange it because it's long that I bought it, because I opened it. And that they don't exchange because it's still working well. I told them that the only way I could see if it's working was to open it and test it and after testing it I realized that it requires a lot of ice and it sometimes stops and they told me that even an air-conditioner stops. So I told them that that If I was told at the store before buying it how it works I would not have bought it and they told me that they are sorry but they cannot exchange or refund. After testing it i put it back in its package and had the proof of payment/slip. Please assist me.
I see your response that "If the item is found to be irreparable, you have options including a full refund, a new item, or a replacement depending on your preference. Should you wish to return the item, the goods need to be in unused condition and in their original sealed packaging."
I never said anything about the product that i bought not functioning. I said im not satisfied with its functioning because it sometimes stops while it's on and that it requires a lot of ice which I didn't know when I bought it as there was no one to advice me at the store when I bought it. That is why I need to exchange or refund.
Thank you
I see your response that "If the item is found to be irreparable, you have options including a full refund, a new item, or a replacement depending on your preference. Should you wish to return the item, the goods need to be in unused condition and in their original sealed packaging."
I never said anything about the product that i bought not functioning. I said im not satisfied with its functioning because it sometimes stops while it's on and that it requires a lot of ice which I didn't know when I bought it as there was no one to advice me at the store when I bought it. That is why I need to exchange or refund.
Thank you