Exchange - denied
I bought an iron from Game Zevenwacht Mall about 2-3 months ago, I have only been using the iron for over a month and the iron just stopped working. I unfortuantely do not have the receipt, however I do have the box. All I asked is for a new iron, can be a cheaper iron, doesnt even have to be the same brand. Th elady at customer service told me sorry they cannot help as the supplier will not refund them for helping me.
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Replies (2)
Game's replyOfficial
29 Nov 2018, 15:41 Good Day We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused. We have logged your request with reference number 10757. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter. Regards
Group Customer Service Advisor
***73 ***
/rk
Group Customer Service Advisor
***73 ***
/rk
Best regards,
Game's reply29 Nov 2018, 15:41
Official
Good Day We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused. We have logged your request with reference number 10757. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter. Regards
Group Customer Service Advisor
***73 ***
/rk
Group Customer Service Advisor
***73 ***
/rk
Best regards,
's updateReviewer Update
08 Dec 2018, 14:03Thank you very much, I was contacted and i was given a new iron.
's update08 Dec 2018, 14:03
Reviewer Update
Thank you very much, I was contacted and i was given a new iron.