EXCEPTIONALLY BAD AFTER SALES SERVICE - GAME WEST COAST MALL

I feel it important to share my feelings with regard to the exceptionally poor after sales service I experienced at Game recently. On 19.05.21 I purchased Queen sized electric blanket at Game in the West Coast Mall. After just two months’ of use, the product stopped working optimally. I took it back to the store and was issued with a voucher which I could use to replace the item. On going into the store to replace the item, I was advised that there was no stock. I enquired as to when stock was expected and was advised that they were not planning on ordering stock as winter was “almost over”. I asked them to source the product at one of their other stores and, after some time, was advised that there was stock at the Game branch in Parow. I asked a staff member to arrange for it to be sent to the West Coast branch of Game and was told that they do not have this service available and that I would need to make my own arrangements to get the item sent to the West Coast at my own cost. I advised that I did not believe that I should be liable for the courier or fuel costs to replace the item but, at no stage, did Game staff relent or try to make an alternative plan to get the item to the West Coast branch of Game