1 reviews | Active since Jun 2014
Excellent service
On friday the 19/12/2014 i went to Game strores in Galleria Mall in Amanzimtoti to return a fridge that was faulty, the service i received there was pathetic and disgusting from client service to small appliances manager Nimraz nobody wanted to help it was like i had contagious disease EBOLA. They told me to take it back where i bought it in game city, i told him straight away that wont happen i am not going back with a fridge that has a problem they must sort it out and call me when they have a solution. On Monday 22/12/2014 i went to Game in Game City where i bought the fridge i met a very nice lady at customer service Iwdranee Naidoo i expalined to her what happened on friday, she apologised and picked up a phone to call Game in Galleria to confirm if they do have the fridge which i left, without wasting her energy and my time she gave me a refund. I must say i did not expect that service i received from her she was very helpful along with Emmanuel at small appliances. Keep up the excellent work guys at Game City you rock
Thank you for sharing your shopping experiences with us.
Firstly our sincere apologies for the poor service you have received from Toti. This is unacceptable and will not be tolerated. Senior management will investigate this matter and will provide you with updated feedback.
With regards to the compliment we will ensure that the lady receives the necessary recognition and assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Thank you for sharing your shopping experiences with us.
Firstly our sincere apologies for the poor service you have received from Toti. This is unacceptable and will not be tolerated. Senior management will investigate this matter and will provide you with updated feedback.
With regards to the compliment we will ensure that the lady receives the necessary recognition and assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
