NS
Nandie S
1 reviews | Active since Oct 2015
26 Aug 2016, 13:39
Exausted attempts
<p>I have been struggling since may for game to allocate my eft payments on my account. I have sent bankstatements. Proof of payments. Sent written confirmations on dates and amounts and reference nrs. Without any success. Account is handed over in the mean time. This has a very bad influence on my credit bureau because GAME is making it look like i am a bad payer. Which i am not. I have called the call centre handling their handed over accounts and i am unsuccessful at all the attempts getting these payments allocated. And not even to talk about the professionalism and customer service a client receives at both GAME and these collectors. Very bad service. My account will be closed. I dont support such service or *********** assitance.</p>
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Replies (2)
Game's replyOfficial
26 Aug 2016, 14:13We acknowledge receipt of your complaint and apologise for any inconvenience caused.
The Credit Provider, RCS, will contact you directly to discuss and resolve this matter. You can also contact them on ***or Please let us know should you need further assistance in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
Game's reply26 Aug 2016, 14:13
Official
We acknowledge receipt of your complaint and apologise for any inconvenience caused.
The Credit Provider, RCS, will contact you directly to discuss and resolve this matter. You can also contact them on ***or Please let us know should you need further assistance in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
NS
Nandie S's updateReviewer Update
26 Aug 2016, 14:19Thank you. Will be waiting for call. Just pray i wont wait 3 weeks like the last person who promised to call me.
NS
Nandie S's update26 Aug 2016, 14:19
Reviewer Update
Thank you. Will be waiting for call. Just pray i wont wait 3 weeks like the last person who promised to call me.