Escalated? Wow... SHOCKING SLA's

<p>So after posting on here on Tuesday, I received a Facebook message with "deepest apologies" & requesting my contact details so that this issue could be escalated, as Game has a "Zero Tolerance Policy, in this respect". I was hopeful as the response was so fast... Well, it’s now Friday and clearly their understanding of "escalation" & the rest of the world is two very different things... It is disheartening at the amount of negative reviews on here now that I have taken time to have a look and I can now see that there is going to be no resolution... Utterly disappointed... </p>