WK
Wendy K

1 reviews | Active since Sept 2013

19 Jan 2017, 13:42

ERMELO GAME SOLD ME A FAULTY FRIDGE NOW THEY DONT WANT TO TAKE RESPONSIBILITY FOR THEIR ACTION

<p>I bought a fridge at game in December 2016, a week later the water dispenser started leaking .</p> <p>I contacted game and they said they will send someone to have a look at it and not one came .</p> <p>I went to the shop a week later again , and they still said the same thing" we will send someone to have a look at it"</p> <p>I asked for my money back since i was sold a dysfunctional fridge , but i was begged and convinced and assured that they will send someone to have a look at it.</p> <p> </p> <p>Today it is the 19th of Jan 2017 and i still have not heard from them nor have anyone came to check the fridge.</p> <p>I wonder if they are knowledgeable about the consumer protection act because if they did they would not be treating their customers like this.</p> <p>I need them to come fetch their fridge and give me my money back , clearly they cannot treat their customers fairly, they have achieved their sales target and careless about customer aftercare.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
WK
Wendy K's update20 Jan 2017, 08:59
Reviewer Update

I reported the matter before the 4th , so why was Defy only notified on the 4th?

Defy called me yesterday and they advised that they were never notified about this matter?

If this matter is not resolved today i would need you to fetch your fridge and give me my money back please.

This is not how you treat customers.

Regards

Wendy Khumalo