Epison L3111 Printer

I bought A Epison L3111 Printer at a Game Store, Giyani Masingita Mall on the 28th of July 2020. Upon setting it up I realized it doesn't have Wi-Fi connectivity and immediately re-packed it. Yesterday 31 July 2020 I took it back to Game Store in Polokwane, Mall of The North. I explained my story and wanted to exchange it for the one I wanted which I was told I will add some R2k which was not a problem, a guy by the name of Jim Bopape who is apparently a manager was called to authorize the exchange, he came and asked the entire story which I explained, in his response he said and I quote "So you Shangaan people when they say you are clever they're lying? Why didn't you read in the box before you open the printer? And why do you buy a printer Ko Mashangaaneng ko Giyani and you wanna bring it here in Polokwane? Did they refuse to take it back your own Shangaan people? You are even wearing a Gucci is it original? He was laughing at me while saying that and said Chief I can't take that thing u already filled the ink what am I gonna do with this thing? Just go home, and why do you want a WiFi Printer? Do even have WiFi?" I left with the printer, My question Is this how Game works? I never buy things from Game, I usually buy at Makro but pitty there's no Makro in Giyani. Please assist. The Manager's name is Jim Bopape