BC
Brian C
1 reviews | Active since Nov 2018
21 Oct 2019, 16:26
Epiral Sewing Machine under warranty
I told my Empisal Sewing Machine 120A which was under warranty to Game Stores Bellairs Branch and I was told that the machine will be ready for collection after 21 Days. Its now more than 21 Days and I spoke to the Assistance Manager but there was no help from him instead he transferred me to Mr Banda in Customer Centre. They are now telling me to wait another 5 Days yet the repair slip says if its more than 21 Days Game Stores will replace or refund. This is my Assmt/Repair No: 5377
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
21 Oct 2019, 17:56Hi Brian,
Thank you for taking my call.
As discussed, i will have the matter escalated and provide you with feedback ASAP.
If you need further assistance, please contact us on ***and request to speak to Tammy.
Kind Regards
Tamlyn Lockman
Thank you for taking my call.
As discussed, i will have the matter escalated and provide you with feedback ASAP.
If you need further assistance, please contact us on ***and request to speak to Tammy.
Kind Regards
Tamlyn Lockman
Game's reply21 Oct 2019, 17:56
Official
Hi Brian,
Thank you for taking my call.
As discussed, i will have the matter escalated and provide you with feedback ASAP.
If you need further assistance, please contact us on ***and request to speak to Tammy.
Kind Regards
Tamlyn Lockman
Thank you for taking my call.
As discussed, i will have the matter escalated and provide you with feedback ASAP.
If you need further assistance, please contact us on ***and request to speak to Tammy.
Kind Regards
Tamlyn Lockman
BC
Game treat their customers unfair when it comes to product for repair under warranty. Why is it that Game Stores take the route that is favourable to the store by refunding back the purchase price and not replacing item at the same price. I do understand if you are taking a different product, not the same item. Hence if you want a replacement, you take it a current price and if the price is more, you pay the difference. This is protecting the manufacturer, not the consumer.
"Other useful information (Game delivery & returns)
This is unfair.
Brian C's updateReviewer Update
22 Oct 2019, 16:38Game treat their customers unfair when it comes to product for repair under warranty. Why is it that Game Stores take the route that is favourable to the store by refunding back the purchase price and not replacing item at the same price. I do understand if you are taking a different product, not the same item. Hence if you want a replacement, you take it a current price and if the price is more, you pay the difference. This is protecting the manufacturer, not the consumer.
"Other useful information (Game delivery & returns)
- Repairs within the Manufacturer’s warranty period take no longer than 21 days after receipt by Game or an authorized service agent. If in the event your repair takes longer than the stipulated time you will either get a replacement of that item with the same or similar model or your money back."
This is unfair.
BC
Brian C's update22 Oct 2019, 16:38
Reviewer Update
Game treat their customers unfair when it comes to product for repair under warranty. Why is it that Game Stores take the route that is favourable to the store by refunding back the purchase price and not replacing item at the same price. I do understand if you are taking a different product, not the same item. Hence if you want a replacement, you take it a current price and if the price is more, you pay the difference. This is protecting the manufacturer, not the consumer.
"Other useful information (Game delivery & returns)
- Repairs within the Manufacturer’s warranty period take no longer than 21 days after receipt by Game or an authorized service agent. If in the event your repair takes longer than the stipulated time you will either get a replacement of that item with the same or similar model or your money back."
This is unfair.