Empty Promises(Finrite)

<p>I purcased a Phone from Game and (Finrite)Insurance. The phone was lost and i lodged a claim aginst the Policy on the 9th of January 2017. The claim was approved in March; i was then asked to pay an access which i did on the 29th of March. Once i have paid the access i was told the device would be delivered within 7 Days. Its been over a month and i've been told that the device will be delivered within 7 days. I asked to speak to the superviser and she appologised and promised the device would be delivered within the next 2 days. Its been weeks and the device has not been delivered yet and they cannot provide me with a tracking number.</p>