Empty promises about booking my TV for repairs

It has been two months and weeks trying to communicate with Game Bloedmall consultants to book my TV for repairs but they play hide and seek.Everyone who has been calling me,has been telling me that they will address my issue with management and they will come back to me ASAP.Nothing from them till to date and I have a faulty TV that is sitting there in my house and it has no 18 since I bought it.The last person to call me was Doctor Mahlangu and he said that he will copy me on the emails that he will be communicating with relevant personnels but I have nothing coming from him.This is poor customer service,I regret purchasing from Game store at bloedmall,very poor.I do not even wish to keep that TV anymore.