ZA
Zodwa A
1 reviews | Active since Jul 2013
21 Dec 2016, 21:20
Empty dvd
<p>bought a dvd this evening at game in Prominade just to find out when I got home that the box is empty. Shouldn't this have been checked by the store assistant? I must go all the way back to Prominade just to get another dvd. This is such an inconvenience and a waste of my time and money.</p>
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Replies (2)
Game's replyOfficial
22 Dec 2016, 13:55We acknowledge receipt of your complaint with reference ***3 and apologise for your inconvenience in this matter.
There should be a notice in the store advising customer to ask for the game but the cashier was also suppose to remind you. We will re-train the cashiers. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply22 Dec 2016, 13:55
Official
We acknowledge receipt of your complaint with reference ***3 and apologise for your inconvenience in this matter.
There should be a notice in the store advising customer to ask for the game but the cashier was also suppose to remind you. We will re-train the cashiers. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
ZA
Zodwa A's updateReviewer Update
24 Dec 2016, 20:19Thank you for your response. I do hope this does not happen again
ZA
Zodwa A's update24 Dec 2016, 20:19
Reviewer Update
Thank you for your response. I do hope this does not happen again