Employees and manager are of no help

Yesterday I visit Game in Queenstown @ Nonesi Mall. We are planning on buying a laptop for varisty and just wanted some advice on which laptop would be best for me and also what I should be looking for when buying a laptop. There was an employee in that section, but he was busy on the phone so I asked another employee who simply redirected me back to that employee. Still on the phone I waited and waited and waited. It seemed like a company phone but I'm not sure if it was a personal call. He noticed us, seeing we were waiting for his help , but just carried on as if we weren't there. We went to the manager explaining what happened , but he didn't care to even ask who the staff member is and he had no words with him. He simply directed another employee to help us who didn't know a thing about laptops. He asked that man who was on the phone which laptop is the best and the man simply pointed to a laptop. This man who was suppose to help us pick a laptop didn't even know what RAM is. We are really disappointed in the service at Game, it's not been the first time staff has been unhelpful. On a previous event we called out to a staff member for help who just carried on walking.