1 reviews | Active since Aug 2011
Employees and Management have no Customer Service S****s
<p>First of all employees at Game store Eastrand Mall prefer to do minimalistic customer engagement. When you request assistance, they make up excuses like the don't have a phone to contact other branches, etc. I purchased a hobb, extractor and oven from Game Eastrand Mall and was told after purchase that I need to go out back for pick up. I spent 20 minutes out back looking for and engaging with Game employees going on lunch for assistance. Nothing came off it, I went back into the store and requested to speak to the manager. She was not of much assistance, quite content to offer lazy staff members to the customer. She didn't even apologise or investigate why the staff had not assisted me. I just requested a refund and left. I will not be purchasing from Game in future and am closing my Game account as soon as they receive my letter of closure. Dissatisfied and Disgusted!</p>
I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers.
Please accept our sincere apologies. Senior Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers.
Please accept our sincere apologies. Senior Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
I was contacted by Johan Steenkamp, the real store manager from Game Eastrand last Monday (08/08/2016). My enagagement via telephone was pleasant and I decided after our conversation to meet with him the store as he promised to assist me personally. On Friday, I contacted him to make arrangments to meet him for his assistance. I was quite astounded that the service I received on Monday was totally polar. He was friendly and my husband and I engaged in a good conversation whilst we waited for our products. I do hope that all employees at Game take note from their manager about customer service and store representation. Thanks to Johan for the great service and changing my view.
I was contacted by Johan Steenkamp, the real store manager from Game Eastrand last Monday (08/08/2016). My enagagement via telephone was pleasant and I decided after our conversation to meet with him the store as he promised to assist me personally. On Friday, I contacted him to make arrangments to meet him for his assistance. I was quite astounded that the service I received on Monday was totally polar. He was friendly and my husband and I engaged in a good conversation whilst we waited for our products. I do hope that all employees at Game take note from their manager about customer service and store representation. Thanks to Johan for the great service and changing my view.