1 reviews | Active since Aug 2015
Empisal Design 800 Sewing Machine
In September 2015 I bought an Empisal Design 800 Sewing Machine...in January the machine started giving me problems, I took it into Game Alberton, they refused to replace it but sent it in for repairs...there motto is it will be fixed within 14 to 21 days or you can get a new one or a refund....I got it back after two weeks...by me phoning in all the time...now again my machine is noisy, loose parts the handle is so stiff hardly moves, still under guarantee , had to take it into Game Shelly Beach...it is over two weeks and not a word...I phoned last week and was told it is not back..but they would let me know...still not a word...for a new machine to have gone in twice in six months is a disgrace...what happens when the warranty is up, I am stuck with a machine that has given nothing but problems...I expected more from Empisal.....<br> I am not happy with this situation.....out of the sis months I have had it, it has been in for repairs for five weeks...<br> I want a new machine or a refund as advertised...<br> Add a new Home Of Living Brands Report<br> Inappropriate report? Back<br>
We acknowledge receipt of your complaint with reference ***3 and apologize for your inconvenience in this matter.
Due to the our policy the decision was made to refund you so that you can buy another item. We look forward having you in the store at your convenience.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***3 and apologize for your inconvenience in this matter.
Due to the our policy the decision was made to refund you so that you can buy another item. We look forward having you in the store at your convenience.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
