EP
Eln P

1 reviews | Active since May 2015

25 May 2015, 18:34

email statements

Good day, when I app**** for my Game account I did asked to send me my statements via email which didn't happened. So I got hold of an email address of Game requiring to send me my statement via email this is what happened------ Original message ---<br> From: Pholisa Mati <br> Date: 27/01/2015 08:27 (GMT 02:00) <br> To: Niel Botha <br> Subject: RE: Contact Form <br> Good day Ms Potgieter,<br> <br> Trust you are well.<br> <br> Please advise if you would like the e-mail to be updated to the one you sent us from.<br> <br> Kind Regards,<br> <br> So I rep**** on this email:<br> <br> <br> Date: Tue, 27 Jan 2015 18:52:33 0200<br> Subject: RE: Contact Form<br> From: niel<br> To: [Email Removed]<br> <br> <br> Good day<br> <br> Can you please use the following email address: (with my email address here)<br> <br> Thank you<br> <br> Regards<br> <br> They didn't changed it to the email address as I requested to, they send it to the email address I used to send the email from.<br> <br> Regards<br> <br> <br> Sent from Samsung tablet

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Replies (1)
Game
Game's reply26 May 2015, 09:00
Official
Hello Elna 1234,

We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.

As you are aware RCS is dealing with our credit matters and we forwarded this mail to their senior management and trust the matter will be resolved shortly. You can also contact them on ***.

Please do not hesitate to contact us should you need further assistance in this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,