Electric shock

Two months ago, I had to buy a new electric blanket for my daughter. After exactly 60 days the blanket no longer worked. I took the blanket back to Game Mall@carnival. The lady at returns informed me that she needed to send the blanket to the manufacturer and within 21 working days I would be contacted, and a return or refund will be done. After 30 working days I decided to contact them as we were facing another cold front. Ismael informed me that the blanket has not even been collected and that I could come and get a refund. I went to Game on the 23 Sept 2024 and the person at returns where he informed me that I could only get a voucher for the amount and spend it at Game. At this point I was so livid and did not want to spend my time in such an unaccommodating environment. I do not know how they determine their return policies etc, but I will not be supporting Game any time soon. If the lady in the beginning just did a return, I would still have an electric blanket and would have been more than happy to support Game, but I would rather take my business elsewhere.