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Tony E

1 reviews | Active since Sept 2016

17 Aug 2015, 14:59

\Eish it's not my Job! Employee No 22104"

I regularly purchase a particular item with bar code no 0 803533 5 from Game, over the last few months each time I get to the counter the clerk tries to scan the item and of course it does not register. Today the same thing happened, the sales clerk scrambling to find the code, inputting it, getting it wrong etc. etc. What should have been a simple quick purchase turned out to be irritating so I thought I would inquire why the item is not registered. I was informed by a \manager"22104 that it is the stock controllers job to check. When I asked whether he should not rather report the matter to the stock controller I was told \""Eish its not my job! Well in the interest of the \""broken window philosophy\"" and being a responsible citizen looking out for Game's customer service I have taken the time to report the matter"

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Replies (1)
Game
Game's reply18 Aug 2015, 10:15
Official
Hello Tony,

We acknowledge receipt of your complaint with reference *** and apologize for the lack of service rendered to you at this store. This is unacceptable and will not be tolerated.

Store management tried to contact you and left a message. They will keep on trying but in the meantime the matter was addressed with the Floor Manager and measurements were put in place to ensure this does not happen again.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73