MF
Merina F
1 reviews | Active since Jan 2025
10 Jan 2025, 14:22
Eiger Angato 2200W cordless steam iron
This morning I went to Game stores in Stellenbosch to get a refund/reason for my steam iron that cost R699 more than a year ago....the iron 's element has broken...the cashier contacted the company and they said that the guarantee has expired (true) and nearly 3months after this now the iron has the default effect....I have been refeto by a family member of its good quality..but seems both of us have the same brand and broken iron now...not even a year and a half
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Game's replyOfficial
11 Jan 2025, 08:24Hi Merina, thanks for getting in touch. We deeply regret to hear about the damaged item you received and the follow-up issues you encountered. Your feedback is highly important to us and we sincerely apologize for any inconvenience this situation has caused you. Regarding your item, it appears the warranty period has unfortunately expired. Usually, in such cases, we will need to conduct a repair to determine the exact fault. Please note that as the warranty period has lapsed, any repair costs incurred would have to be paid by you. We understand this may not be the resolution you were hoping for and we truly wish there were more we could do to assist you. We appreciate your understanding and patience in this matter and assure you that your satisfaction is our priority. Should you have any further queries or issues, please do not hesitate to contact us.
Game's reply11 Jan 2025, 08:24
Official
Hi Merina, thanks for getting in touch. We deeply regret to hear about the damaged item you received and the follow-up issues you encountered. Your feedback is highly important to us and we sincerely apologize for any inconvenience this situation has caused you. Regarding your item, it appears the warranty period has unfortunately expired. Usually, in such cases, we will need to conduct a repair to determine the exact fault. Please note that as the warranty period has lapsed, any repair costs incurred would have to be paid by you. We understand this may not be the resolution you were hoping for and we truly wish there were more we could do to assist you. We appreciate your understanding and patience in this matter and assure you that your satisfaction is our priority. Should you have any further queries or issues, please do not hesitate to contact us.