1 reviews | Active since Oct 2015
Early closure of store
<p>Dear Sir/Maám,</p> <p> </p> <p>We came through to Game at 5:20pm yesterday to exchange an appliance. When we arrived we found that the store was already closed. We inquired with a security guard who advisesd that the store was closed on account of stock take. The site states that trading hours are from 9:00 - 18:00. Stock take should be done after hours. This was both an inconvenient and frustrating experience.</p>
We acknowledge receipt of your complaint and apologise for any inconvenience caused.
Senior Management will contact you out of this forum to discuss and resolve this matter.
Regards.
Rina Taute
Group Customer Service Advisor
We acknowledge receipt of your complaint and apologise for any inconvenience caused.
Senior Management will contact you out of this forum to discuss and resolve this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Dear Sir/Ma’am,
We recently purchased a Russel Hobbs heater from Game. The heater makes this annoying rattling sound every time it's on. We tried returning it today, 17 August 2016 for another heater however we were advised that there will be a 10-day assessment as this is part of their policy. We are highly upset as this policy is not stipulated anywhere on their sales receipt. This is not the first or second time we have had issues with returns to Game. This will be the last time we purchase anything from Game.
Dear Sir/Ma’am,
We recently purchased a Russel Hobbs heater from Game. The heater makes this annoying rattling sound every time it's on. We tried returning it today, 17 August 2016 for another heater however we were advised that there will be a 10-day assessment as this is part of their policy. We are highly upset as this policy is not stipulated anywhere on their sales receipt. This is not the first or second time we have had issues with returns to Game. This will be the last time we purchase anything from Game.
Dear Sir/Ma'am,
Josie contacted my husband this morning. He advised us of the assessment period. We will await call to fetch heater.
Dear Sir/Ma'am,
Josie contacted my husband this morning. He advised us of the assessment period. We will await call to fetch heater.
Dear Sir/Maám,
Kindly note it is well past the 10 day assessment period and we have not received any feedback.
Please advise when we can fetch our heater.
Regards,
Sam
Dear Sir/Maám,
Kindly note it is well past the 10 day assessment period and we have not received any feedback.
Please advise when we can fetch our heater.
Regards,
Sam