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Alice M
1 reviews | Active since Aug 2018
04 Mar 2025, 10:12
Dysfunctional HP Laptop.
I bought HP laptop in October. It started having issues of overheating and fresszing within a month. Some App refused to open, in some instances it kicked me out of zoom /teams meeting. In January I took it back for repairs which took 21 days. I collected it on the 27 January and the report indicated that the LCD screen was replaced. The laptop seemed to be fine but all of a sudden in February around the 10th it stopped working. I had to return it again ,and wait for another 21 days. What a loss of my hard earned money. I am told HP cannot reimburse me because the 30 days has passed.
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Replies (3)AM
Alice M's updateReviewer Update
04 Mar 2025, 10:15I won't advice anyone to buy any electronics there. Now I'm being sent from pillar to post. Basically I bought a dead Laptop. How can a brand new laptop be sent for repairs in the first 3 months of use
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Alice M's update04 Mar 2025, 10:15
Reviewer Update
I won't advice anyone to buy any electronics there. Now I'm being sent from pillar to post. Basically I bought a dead Laptop. How can a brand new laptop be sent for repairs in the first 3 months of use
Game's replyOfficial
04 Mar 2025, 16:24Hi Alice, thanks for bringing this to our attention. We are truly sorry any difficulty this laptop may have caused. In the event an electronic is faulty it needs to be sent to the supplier and technicians first. This complaint has been forwarded to senior management for further review. The moment there is any new information they will get in touchy with you directly.
Best regards,
Game's reply04 Mar 2025, 16:24
Official
Hi Alice, thanks for bringing this to our attention. We are truly sorry any difficulty this laptop may have caused. In the event an electronic is faulty it needs to be sent to the supplier and technicians first. This complaint has been forwarded to senior management for further review. The moment there is any new information they will get in touchy with you directly.
Best regards,
Game's replyOfficial
06 Mar 2025, 17:17 Hi Alice, sorry for the delay in getting back to you. We were informed by the store that they checking for an update regarding your repairs. Once they get back to us or provide any new information, we will reach out to you.
Best regards,
Game's reply06 Mar 2025, 17:17
Official
Hi Alice, sorry for the delay in getting back to you. We were informed by the store that they checking for an update regarding your repairs. Once they get back to us or provide any new information, we will reach out to you.
Best regards,