Driving back and forth just for Card

I went to Game Carnival in June 2019 to apply for a game store card , where I signed and app**** for my card which after few hours I received an sms saying they still processing my application, then finally after a few days I received an sms to say that my Game store card has been approved and I can collect it at my nearest branch, which was Game Southgate. I then went to Game Southgate to collect my card, when I got there they had to contact their call centre to assign my card which we stayed on the line for 1hour and then eventually someone answered from their call centre and even them they couldn't assist as they said their computer cant issue a card so they will transfer the call to anther agent ,we then stayed on the line again for about 45min until I just ended up giving and going home.

I went back again after few months and I still received the same slow service from their call centre where we waited for someone to pick up the phone for over an 45min and then the lady that was assisting me at the Southgate branch advised me to go to the branch where I app**** for my card maybe it will be easier for them to assign a card for me, I then drove from Soweto to Boksburg Game Carnival only to be told that Game Southgate had actually tried to re-apply for a new Game store card because the call centre was unable to issue my card ,then I was advised to come back after 7 days and re-apply for the card again. if only I knew it would be such a hustle just to get a Game store card I wouldn't even have went through this trauma, really inconveniencing...