Dreadful service

<p>On 7 August 2016 I bought a vacuum cleaner from Game Greenstone Mall. Yesterday, 14 August 2016 I decided to try out the new vacuum which was absolutely useless and nothing the sales man testified to. The brush on the foot does not retract which makes it impossible to vacuum a carpet (sole purpose of buying it in the first place). When trying to return the prodcut to Game this morning I was told by Tokosani that Game do not refund on used goods. I explained to him that it was not used goods as I TRIED to use it but could not. Apparently there in no such thing as the Consumer Protection Act when it comes to Game. After nearly an hour of arguing they refused to refund me (I was more than happy to swop it out for a make that I have actually used before) and I had to leave the store with a useless macine. So much for customer service. Its the last time Game will see me. </p>