Don't waste your money

I bought a laptop for my mother online. She received it opened the box saw that is very small and returned it. She did not switch it on or anything. This was on the 5 November it's now the 20 November. We have received no feedback nor our refund. When I contact them they say it will take as long as it takes for them to check the laptop. This is ridiculous I wish we could give minus ratings. The are quick to take your money but have no customer service afterwards.