DN
Dhaven N
1 reviews | Active since Oct 2009
16 Jun 2020, 21:03
DON'T WASTE CUSTOMERS TIME WITH INCORRECT INFORMATION
Liberty Mall waste of time and drive due to incorrect information provided by online consultant. I was told that Lay-by was open by online consultant yesterday. When I went to store today to make a purchase, I was told no the lay-by allowed as yet. Why would an online consultant provide incorrect information?
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Dhaven N's updateReviewer Update
17 Jun 2020, 14:32T
DN
Dhaven N's update17 Jun 2020, 14:32
Reviewer Update
T
DN
Dhaven N's updateReviewer Update
27 Jun 2020, 10:49Hi
It is really shocking as to how your Liberty Mall store operates for the following reason
1. Nobody in the store understand SAP and how to capture a Layby, so I waited in the store for over 1 hour and eventually told to leave a deposit and they will sort it out
2.When enquiring with Stewart he told me all paperwork was in order
3.Yesterday I went to pay another R3000.00, that my layby is still not captured because nobody in the store understands SAP
4.I have now paid R6000.00 to date with no formal documentation or contract in place which is highly concerning.
Please can you investigate and provide feedback, because when you roll out new systems make sure that your employees understand the system and gain the necessary training.
It is really shocking as to how your Liberty Mall store operates for the following reason
1. Nobody in the store understand SAP and how to capture a Layby, so I waited in the store for over 1 hour and eventually told to leave a deposit and they will sort it out
2.When enquiring with Stewart he told me all paperwork was in order
3.Yesterday I went to pay another R3000.00, that my layby is still not captured because nobody in the store understands SAP
4.I have now paid R6000.00 to date with no formal documentation or contract in place which is highly concerning.
Please can you investigate and provide feedback, because when you roll out new systems make sure that your employees understand the system and gain the necessary training.
DN
Dhaven N's update27 Jun 2020, 10:49
Reviewer Update
Hi
It is really shocking as to how your Liberty Mall store operates for the following reason
1. Nobody in the store understand SAP and how to capture a Layby, so I waited in the store for over 1 hour and eventually told to leave a deposit and they will sort it out
2.When enquiring with Stewart he told me all paperwork was in order
3.Yesterday I went to pay another R3000.00, that my layby is still not captured because nobody in the store understands SAP
4.I have now paid R6000.00 to date with no formal documentation or contract in place which is highly concerning.
Please can you investigate and provide feedback, because when you roll out new systems make sure that your employees understand the system and gain the necessary training.
It is really shocking as to how your Liberty Mall store operates for the following reason
1. Nobody in the store understand SAP and how to capture a Layby, so I waited in the store for over 1 hour and eventually told to leave a deposit and they will sort it out
2.When enquiring with Stewart he told me all paperwork was in order
3.Yesterday I went to pay another R3000.00, that my layby is still not captured because nobody in the store understands SAP
4.I have now paid R6000.00 to date with no formal documentation or contract in place which is highly concerning.
Please can you investigate and provide feedback, because when you roll out new systems make sure that your employees understand the system and gain the necessary training.