DONT WANNA ACCEPT MY TABLET FOR REPLAIRS GIVING ME THE RUN AROUND

i phoned game cellphone insurance about 10 minutes go on ***and spoke to Veronica , Veronica tells me yes i am covered for that i know as they send me a sms every month to remind me of my debit order thats going off for my insurance and without fail they get their money every month on time. now that im in need to do a claim or fix my tablet she instead gives me the run around. she does not want to accept my tablet/claim. she wants me to take my phone to a vodacom replair shop the more i am telling her thats why i have insurance with you guys so when my phone gives me problems or is ****** you guys need to replace it but she does not want to hear anything from me she instead wants me to get a report to say vodacom replair has checked it. i feel that this is bery unacceptable iam a loyal client and always pay on time all i want is for for tablet to be replaired or replaced. ive been battling with it since 4 months ago . i am really angry and i will not accept it i want it fixed ASAP. if i dont wait a whole month for it to be fixed or replaced now shes giving me attitude telling me to take it to vodacom repairs. i have insurance with them and i feel that their service sucks big time. veronica you need to change your attitude and stop being so slow catch a wake up because its you always giving me problems when i phone in for my phone .