Don't trust customer care to resolve online order errors

Item: Game
Rating: 1
Author: Hedley M

I would strongly advise that you do not make online purchases from Game. I made an R1350 online purchase from them in July 2025 and they delivered the wrong items. They first told me there was no error but when I supp**** photographic proof, they acknowledged the mistake and they collected the incorrect parcel and promised to refund to the credit card used for the purchase. They then refunded me R150 ! Despite bringing this to their attention and many emails, calls, escalations etc. the outstanding portion of the refund (R1200) has yet to be made and their most recent claim is that only some items that were incorrect ! Game's customer care seems either *********** or powerless to resolve issues as simple as this refund on returned goods. Online customers should be aware of the risks.

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Hedley M's updateReviewer Update

31 Dec 2025, 11:43

Still no joy in getting my refund. The latest development was that when I asked for proof a R600 refund that they claimed to have made back in July, I discovered that instead of processing a refund, they had instead charged my account with R600!!! Losing hope that I will ever get my money back.... In my business, we fix mistakes quickly, often with a gift to the client to show (and not just say) that we are sorry. This approach to customer care is clearly not prevalent in Game.

Hedley M's update31 Dec 2025, 11:43

Reviewer Update