Don’t shop at Game

I bought a washing machine on Friday 25 November 2023 online. The invoice stated that delivery would be between 2-5 days. Upon calculation, I was supposed to receive the product within the following week. The following Friday I left SA. Before leaving I phoned the courier company and was told delivery would happen the Saturday 02/12/23. I made arrangements with someone to be home to collect. No delivery was made. I contacted the WhatsApp number of game (I have saved every chat and screenshot). The agents told me it’s with the courier company, they can’t get through to the courier company, they will investigate and provide feedback. They don’t provide feedback within the timeframe and therefore the chats automatically ends. I messaged again and was promised Monday, from Monday it went to Tuesday. Every single day I have to make arrangements for someone to come home and be there to collect it and no delivery it happening. I contacted fhe courier company who said that they can’t deliver it because Game hasn’t released the item as yet and I need to contact Game. Game says the item is with the courier company. The agents have stopped responding to me on WhatsApp and on Facebook they are using a generated message and there’s no feedback. I want my refund now! I am tired of waiting. They have no business ethics at all. Their high volume orders for Black Friday has nothing to do with me, why aren’t they delivering my order.