DON'T PURCHASE VIA GAME ONLINE OR IN-STORE
The online store is an absolute joke. Made an order for essential food and cleaning items on 04 May, marked as dispatched on 08 May, however no waybill number provided. Have emailed customer support 3 times (7days, 5days and 3 days ago respectively) and have yet to receive a single response. Upon retrieving the waybill number, I have contacted the courier company, and they have not been supp**** the order by Game Online itself. Upon reengaging Game over the phone, they dispute that the order is with the courier company and that they will deliver. Dawn Wing reconfirms not having received the order, and provided evidence that Game has yet to provide it to them. Game still hasnt reponded over mail or to my support tickets, only answering the phone when I call, and not assisting with processing a refund.
What a shambles. Willing to take your money during a lockdown when peoples incomes are at risk, then refuse to realise the order you have placed. Absolute ******** and conartists. Reported to the Ombud, have filed transaction dispute with my bank and I vow to never purchase at Game Online or a Brick and Mortar after this shocking service received. Ridiculous.
Yikes. You guys are the worst, just copy pasted responses. If you have supply issues, don't market products as being in stock w/ 3 day delivery, seems pretty straightforward. Instead, blinded by greed, you take peoples money then wait weeks before responding to them. Even Evetech managed to dispatch my order in less than 14 days after placing it, and they're the epitome of useless.
Why did you not address my concern regarding cancellation and refund? This is the route I wish to pursue.
My well of patience has unfortunately run dry, hence the complaint to ombud and the payment dispute. Assist me in processing a cancellation and refund - I do not require Game Online Store's service further.
Yikes. You guys are the worst, just copy pasted responses. If you have supply issues, don't market products as being in stock w/ 3 day delivery, seems pretty straightforward. Instead, blinded by greed, you take peoples money then wait weeks before responding to them. Even Evetech managed to dispatch my order in less than 14 days after placing it, and they're the epitome of useless.
Why did you not address my concern regarding cancellation and refund? This is the route I wish to pursue.
My well of patience has unfortunately run dry, hence the complaint to ombud and the payment dispute. Assist me in processing a cancellation and refund - I do not require Game Online Store's service further.
I suppose you've done your job having rep**** and ticked my complaint off of the list. Unfortunately though, I still haven't received any feedback from anyone in your business.
I'm honestly irate, and I wish there was something I could do about the fact that you've taken over R1000 of my money but refuse to deliver or cancel my order. Unfortunately I'm left to the whims of your abysmal customer service, forced to contact my bank and the ombud to even hope for a resolution. Unbelievable and unforgivable. Go **** yourself, Adi. Go **** yourself Game.
I suppose you've done your job having rep**** and ticked my complaint off of the list. Unfortunately though, I still haven't received any feedback from anyone in your business.
I'm honestly irate, and I wish there was something I could do about the fact that you've taken over R1000 of my money but refuse to deliver or cancel my order. Unfortunately I'm left to the whims of your abysmal customer service, forced to contact my bank and the ombud to even hope for a resolution. Unbelievable and unforgivable. Go **** yourself, Adi. Go **** yourself Game.