DON'T PURCHASE FROM GAME

Bought a KIC Fridge from Game Fourways and upon removing the packaging and connecting it a few hours later, discovered the following day that it had not cooled at all. I reported this to the store on Monday 6th January 2020, who sent a technician to inspect the fault around Wednesday 8th January 2020. The technician discovered that there was no gas reading in the fridge section and that the freezer section was operating below optimum levels. He said that it was pointless re-gassing the fridge as the pipes appeared to be damaged which was a factory fault and that the fridge would need to be replaced. After not hearing back from Game after a few days, I went into the store and was told that they had no knowledge of this and that it was now in the manufacturer's hands, being Whirlpool/KIC. After contacting Whirlpool/KIC, I was told that they could not process this replacement as they were waiting from the proof of purchase. To speed up the process and avoid delays from Game's side, I sent the proof of purchase to them thinking that the fridge could then be replaced. The following week, after emailing Whirlpool/KIC, I was informed that they needed a job reference number, which I provided. A few days later, I was informed that there was a delay in completing this process as the ATR needed to populate to process the exchange. The following day I get told that there is a problem with the document populating. A few days later I hear the unit has been submitted but that they are awaiting the credit document in order to proceed with the exchange. I then get told to contact Game to arrange the exchange in the interim. Game then tells me that they have no stock of this item, but that I was welcome to select another fridge and pay in the difference - to which I declined as it was not my fault that the product sold at their store was defective or out of stock. I was of the opinion that they should be replacing the fridge providing one of a similar size, colour and price range and oncost the price difference to the manufacturer for the inconvenience caused. I then received another call a few days later from a different person at Game repeating the same story. I have spoken to 2 people at Whirlpool/KIC and 3 people at Game who do not communicate with eachother internally or between manufacturer and supplier and keep passing the buck onto me to follow up and sort out between the 2 of them. Monday is 3 weeks, no resolution, empty promises and no fridge. Stay well away from Game and Whirlpool/KIC - their after sales service is shocking to say the least!!!