Don't offer online shopping unless you can deliver.

I ordered some products online from game on black Friday. My order was divided into 3 deliveries. I have received 2 deliveries so far, the one delivery was promised by the 2nd of December, I received notification that it was shipped on the 29th of November. It is now the 7th of December and I have received no further notification. I tried to call and was kept on the line for 10 minutes waiting for someone to answer, I have also emailed customer care, they sent a message back saying they have received the email but that was all. I need help in getting this order before its Christmas as my daughter's Christmas present is in that order.